How can I place an order on the website?
There are many ways for you to place an order on the website
- Choose the luxury perfume you wish to purchase.
- Add the chosen product to your cart.
- Click on "Check Out" to proceed with the order.
- Enter your personal details and re-check your order.
- Once all your details are filled correctly, click on "Continue" to proceed to payment details.
- Choose your desired payment mode and click on "Continue to Payment".
- If you choose to pay online, fill in your payment details and click on "Complete Order."
What is your return policy?
BarBella accepts returns only if the product is damaged, wrongly delivered, or defective. In such cases, the product must be in an unused and undamaged condition, in its original packaging, and accompanied by the product invoice. Additionally, returns must be requested within 24 hours of delivery, and an unboxing video is required as proof. Other than that, we follow a strict no-return policy for all our products once they are delivered.
What are the various Payment options available?
At BarBella, we ensure secure payments through Razorpay, giving you a variety of trusted options like Paytm, Debit/Credit cards, PayPal, Netbanking, and Wallet balances. For your convenience, we also offer Cash on Delivery, with an additional fee of Rs. 99/- per order.
What Is Order ID?
The Order ID is a unique number generated for each purchase made on our website, helping us track and manage your order efficiently.
How will the refund be given?
Refunds will be processed to the original payment method used by the customer. Depending on the bank’s policy, it may take 5-7 business days for the refunded amount to appear in the customer’s account.
How to cancel my order?
Log in to your BarBella account to cancel your order. Please note, cancellations are only possible before the order is dispatched, which typically occurs within 48-72 hours of placing the order.
How long does it take for my order to be delivered?
After placing an order, delivery typically takes 5-7 working days. You can track your order by logging into your BarBella account using your unique order or tracking ID.
How safe is it to use online payment on BarBella?
We ensure 100% security for all online payments through our trusted Razorpay payment gateway, offering a variety of safe and reliable payment options.
Do I have to create an account before placing an order?
Yes, creating an account is required before placing an order. Simply click the login icon in the top-right corner and provide basic details such as your name, email address, and password to set up your account.
What should I do if an item is out of stock?
At BarBella, we make every effort to keep our product inventory updated to minimize stockouts. If your desired item is currently unavailable, please check back in a few days for updates.
Is the COD option available for all locations in India?
Yes, Cash on Delivery (COD) is available throughout India. However, an additional charge of Rs. 99/- will be applied to all COD orders, in addition to the total cart amount. Please note that COD is not available for orders exceeding Rs. 1000/-.
Will I be charged extra for the COD option?
Yes, there is an additional charge of Rs. 99/- for every Cash on Delivery (COD) order.
How does the delivery process work?
Once an order is placed, products are dispatched within 48-72 hours and are typically delivered within 5-7 working days.
How are the items packaged at BarBella?
At BarBella, we prioritize the safe and sustainable delivery of our products. We use honeycomb paper and board for packaging, ensuring the protection of our glass bottles during transit.
Do you test these products on animals?
No, we do not test any of our products on animals. As a brand, we are committed to respecting nature and its creations, which is why all our products are clinically tested and 100% cruelty-free.
Why should I choose BarBella?
BarBella offers a range of products tailored to specific concerns, all while maintaining high quality at affordable prices.